Website clarity audits for Vancouver service businesses

Find out why your website isn’t turning visitors into

customers

I review your website through a customer’s eyes and give you a plain-English, prioritized plan showing what to fix first.

Get a Free Homepage Review

See a Sample Audit

Your website might be costing you customers without you realizing it

You know your website matters. But every time you try to figure out what's wrong, you end up more confused than when you started.

A clear website audit that shows you what to fix first.

I work exclusively with small, local businesses In Vancouver. I look at your website the same way a potential customer would — and then I tell you exactly what I found and how to fix it.

No jargon. No confusing reports. No trying to sell you something you don't need.

I work exclusively with small, local businesses In Vancouver. I look at your website the same way a potential customer would — and then I tell you exactly what I found and how to fix it.

No jargon. No confusing reports. No trying to sell you something you don't need.

Not vague advice. Specific problems, shown on your actual website.

Here's How It Works

Book a Free Call

We have a quick 30-minute chat so I can learn about you, your business, your goals, and what's been frustrating you about your website. No pressure, no sales pitch.

We Review Your Website Together.

We go through your site: how it looks, how easy it is to use, whether it makes people want to call you, and what might be pushing customers away.

If you Like what you hear You can hire me to Audit your entire site.

You will receive a clear, easy-to-read report with exactly what I found — and what to do about it. Every recommendation is written in plain language with prioritized action steps.

We Walk Through Your Audit report Together.

We hop on a call so I can explain everything, answer your questions, and make sure you leave feeling clear and confident — not more confused.

You See Results

With the right fixes in place, your website starts doing its job: bringing in more leads, more calls, and more happy customers.

Everything You Need to Finally Feel Good About Your Website

A full review of your website

from the homepage to the contact page, seen through a customer's eyes

A full review of your website

from the homepage to the contact page, seen through a customer's eyes

A written report in plain language

no tech jargon, just clear findings and honest feedback

A written report in plain language

no tech jargon, just clear findings and honest feedback

A prioritized action list

so you know exactly what to fix first, second, and later

A prioritized action list

so you know exactly what to fix first, second, and later

Real examples

screenshots and specific notes so nothing feels vague or confusing

Real examples

screenshots and specific notes so nothing feels vague or confusing

A 1-on-1 walkthrough call

we go through everything together so you can ask questions

A 1-on-1 walkthrough call

we go through everything together so you can ask questions

Peace of mind

knowing your website is working for your business, not against it

Peace of mind

knowing your website is working for your business, not against it

Who I am

Ben Klein

I’m a UX designer living In Vancouver, focusing on helping local businesses get more out of their existing website without unnecessary redesigns.

Over time, I’ve seen the same pattern again and again: websites that look good, but still don’t convert. In most cases, the issue isn’t design, it’s clarity.

Visitors don’t immediately understand what’s offered, where to go, or how to take the next step. And when that happens, they leave.

That’s why I focus on identifying what’s confusing, unclear, or creating hesitation.

I’m a UX designer living In Vancouver, focusing on helping local businesses get more out of their existing website without unnecessary redesigns.

Over time, I’ve seen the same pattern again and again: websites that look good, but still don’t convert. In most cases, the issue isn’t design, it’s clarity.

Visitors don’t immediately understand what’s offered, where to go, or how to take the next step. And when that happens, they leave.

That’s why I focus on identifying what’s confusing, unclear, or creating hesitation.

Common questions answered clearly

Do I need to be tech-savvy to understand the audit?

What kind of businesses do you work with?

Do I need a full website redesign?

How do I know if my website needs an audit?

What is included in the free homepage review?

How is the free homepage review different from a full audit?

Read All FAQs

READY TO FIND OUT WHAT'S HOLDING YOUR WEBSITE BACK?

Free Homepage Review

Get a quick expert opinion before committing to a full audit.

INCLUDES:

Review of your homepage’s clarity and first impression

2–3 key issues that may be creating confusion

Practical suggestions you can act on right away

Feedback delivered in plain, non-technical language

No call, commitment or sales pressure required

Book a free homepage review

Full Website Audit

Understand what is not working and get a clear plan for what to fix.

INCLUDES:

Review of your key pages and customer journey

Analysis of messaging, navigation and mobile usability

Prioritized findings based on impact and urgency

Annotated examples and recommended improvements

Written report and recorded or live walkthrough

Book a Website review

Website Review Call

A focused 30-minute conversation to review your website and determine the right next step.

INCLUDES:

Discuss your business, audience and website goals

Identify the areas that are causing concern

Get an initial professional perspective on your site

Ask questions about audits, redesigns or improvements

Leave with a clear recommendation for what to do next

Book a free call

Book a Website Review Call