Privacy policy

Second Look Audits (“we”, “us”, or “our”) operates the website secondlookaudits.com and provides website clarity audits, UX reviews, and related consulting services.

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, submit a form, or purchase a service.

1. Information we collect

We may collect the following information: Your name Email address Website URL Business name Comments or project details you submit through a form Payment-related information processed through Stripe Basic website usage information, such as pages visited, browser type, device type, and approximate location We do not intentionally collect sensitive personal information such as health information, financial details, government ID numbers, or passwords through our website forms.

2. How we use your information

We use your information to: Respond to your inquiry Provide website audits and related services Review the website you submit Process payments Send service-related communication Improve our website and services Keep business records Comply with legal, tax, or accounting obligations

3. Payments

Payments are processed by Stripe. We do not store your full card details on our website. Stripe collects and processes payment information according to its own privacy practices. Stripe’s Privacy Policy explains how it collects, uses, shares, and protects personal data.

4. Form submissions

When you submit a form on our website, the information you provide may be sent to us by email, stored in a connected spreadsheet, or processed by tools we use to manage inquiries and client work. Please do not submit confidential medical, patient, legal, or highly sensitive information through the form.

5. Cookies and analytics

Our website may use cookies or similar technologies to understand how visitors use the site and to improve the user experience. If analytics tools are used, they may collect information such as: Pages visited Time spent on the site Device and browser type Referring website Approximate location You can usually control or disable cookies through your browser settings.

6. Sharing your information

We do not sell your personal information. We may share limited information with trusted service providers that help us operate the website and deliver services, such as: Website hosting provider Form/email tools Spreadsheet or project management tools Payment processor Analytics provider Legal, accounting, or professional advisors, if needed We may also disclose information if required by law.

7. International clients

If you are located outside Canada, your information may be processed or stored in Canada, the United States, or other countries where our service providers operate. If you are located in the European Union, United Kingdom, or European Economic Area, you may have additional privacy rights, including the right to access, correct, delete, restrict, or object to certain uses of your personal data. GDPR privacy notices should explain these rights and how people can exercise them.

8. Data retention

We keep personal information only as long as reasonably necessary to provide services, respond to inquiries, maintain business records, resolve disputes, and meet legal or tax obligations.

9. Security

We take reasonable steps to protect personal information. However, no website, email system, or online service is completely secure. Please avoid sending sensitive or confidential information through website forms or email.

10. Your rights

Depending on where you live, you may have the right to: Request access to the personal information we hold about you Ask us to correct inaccurate information Ask us to delete your information Withdraw consent where applicable Object to or restrict certain processing Request a copy of your personal information To make a request, contact us using the email below.

11. Contact

For privacy questions or requests, contact:

Second Look Audits

Email: thebenklein@gmail.com

Website: secondlookaudits.com