Terms and Conditions

These Terms and Conditions govern your use of secondlookaudits.com and the purchase of services from Second Look Audits.

By using this website or purchasing a service, you agree to these Terms.

1. About Second Look Audits

Second Look Audits provides website clarity audits, UX reviews, and practical recommendations for clinics, small businesses, and service-based websites. Our services focus on improving clarity, usability, trust, content structure, and conversion flow.

2. Services

A website audit may include review of areas such as: Homepage clarity Navigation Service pages Booking or contact flow Mobile usability Trust signals Content clarity Calls to action Basic visual hierarchy Practical recommendations The exact scope depends on the service purchased or agreed in writing.

3. What is not included

Unless specifically agreed in writing, our audits do not include: Full website redesign Website development or implementation SEO strategy Advertising management Medical, legal, financial, or compliance advice Technical security review Backend code review Accessibility certification Guaranteed ranking, traffic, bookings, revenue, or conversion results

4. Client responsibilities

To complete the service, you agree to provide accurate information, including your name, email address, website URL, and any relevant comments. You are responsible for ensuring that you have the right to submit the website for review. You agree not to submit confidential patient information, private customer data, passwords, login credentials, or sensitive internal information unless explicitly requested and agreed through a secure method.

5. Payment

Payment is required before work begins unless otherwise agreed in writing. Payments are processed through Stripe or another approved payment method. Prices may change at any time, but changes will not affect services already purchased.

6. Delivery timeline

Typical delivery time is 5–7 business days after payment and receipt of the required information, unless another timeline is agreed. Delivery times may vary depending on workload, project complexity, client response time, or technical issues.

7. Refunds

Because website audits involve custom analysis and professional time, payments are generally non-refundable once work has started. If you request a refund before work begins, we may offer a full or partial refund at our discretion. If we are unable to complete the service, we may issue a refund or partial refund depending on the work already completed.

8. Audit recommendations

Our recommendations are based on professional judgment, UX principles, clarity, usability, and publicly available website content. You are responsible for deciding whether and how to implement any recommendations. We do not guarantee specific business outcomes, including increased traffic, bookings, inquiries, sales, or revenue.

9. No professional medical, legal, or financial advice

Our services are design and UX-related. Nothing on this website or in our audit deliverables should be treated as medical, legal, financial, regulatory, or compliance advice. You should consult qualified professionals for those matters.

10. Intellectual property

All website content, copy, graphics, templates, audit formats, and materials created by Second Look Audits remain our intellectual property unless otherwise agreed in writing. After full payment, you may use the final audit deliverables internally for your own business. You may not resell, reproduce, redistribute, or publicly share the audit deliverables as your own product without written permission.

11. Website links and third-party tools

Our website may link to third-party websites or tools, including Stripe, Framer, or other service providers. We are not responsible for the content, policies, security, or practices of third-party websites.

12. Limitation of liability

To the maximum extent permitted by law, Second Look Audits is not liable for indirect, incidental, special, consequential, or lost-profit damages arising from your use of the website, services, or recommendations. Our total liability for any claim related to a purchased service is limited to the amount you paid for that service.

13. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date.

14. Governing law

These Terms are governed by the laws of British Columbia, Canada, unless another jurisdiction is required by applicable law.

15. Contact

Questions about these Terms can be sent to:

Second Look Audits

Email: thebenklein@gmail.com

Website: secondlookaudits.com